Refund Policy

REFUNDS OR EXCHANGES

We care about our customers and want you to have a fantastic experience with us. That's why we stand behind all our products and offer a 100% satisfaction guarantee! That means you can buy our products risk-free, to test whether it is for you.

Should you be unsatisfied with your purchase, you have 60 days from the delivery date to initiate a return. If 60 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.

You can initiate your refund by contacting us at info@lumismile.dk. We will provide you with the necessary instructions to complete a return. Our team requires a copy of the order confirmation in order to process the return.

AUTHORIZATION OF RETURNS

You lose your right of withdrawal if the item has large signs of use and is not in the same condition & packaging (bag and cardboard box) as when you received it.

Once your return has been received and examined, we will send you a confirmation email. We will also send you an email when your refund has been approved. If your return is approved, we will refund the full purchase amount.

SHIPMENT

To return your product, follow the DAO, PostNord or GLS instructions.

You are responsible for paying the costs associated with returning the item. You should consider getting tracking for the return of your package. We do not guarantee that we will receive the returned package.